Designed for external stakeholders, the service requests management solution CARL Flash is used to create service requests to ensure seamless integration with CARL Source CMMS.
With simple usability that is fully oriented to the general public, CARL Flash is a multiplatform (tablet, phone or PC), customizable, multimedia application.
CARL Flash, a mobile application for external stakeholders (residents of a building, citizens of a community, nurses, physicians, visitors, etc.) to create service requests:
• Create requests for services, site operations or new work: report an outage, leak, pothole, temperature variance or vandalism; request a move, new equipment, etc.;
• Capture images or videos to document the request;
• Accept or refuse completed work.
With CARL Flash, everyone can easily access the information they need and use.
CARL Flash speeds up, simplifies and ensures the traceability of service requests, from creation to closing a service request using CARL Source or CARL Touch.
CARL Flash makes it possible to geolocate requests, avoid multiple requests and facilitate the detection of emergencies when several people report the same problem.
The service requests management solution CARL Flash enhances the visibility and quality of work done by the responsible department.
CARL Flash does not require an installation or a configuration. A simple QR code allows stakeholders to access it. Stakeholders connect to the application using a user account or anonymously.
CARL Flash is a web application that runs on all modern browsers (Firefox, Chrome, Edge and Safari), covering all available operating systems (iOS, Android and Windows).
Thus, CARL Flash can be used on a PC, tablet or smartphone. Its usability and functionalities adapt to the device that is used to guarantee an optimal user experience (reactive design).
With its dynamic configuration of screens, customization of content and choice of language, CARL Flash is a flexible, user-friendly solution that meets each business’s specific needs.
The service requests management mobile application can even adapt to the business’s visual identity (logo, name of application, etc.).
The CARL | Berger-Levrault suite of maintenance and asset management software − CMMS/EAM – has remained a world-leading solution for more than 30 years. Our next-generation software perfectly meets innovation expectations and new computer-aided maintenance management requirements. The solution easily adapts to an organization’s size, regardless of industry, and comes in several versions, depending on the type of equipment or facilities managed.
Berger-Levrault’s professional services team is there to support you: from helping to define your needs, to configuring the software, to ensuring it is fully adopted by users. Our subject matter experts are ready to help you drive efficiency, and give you better control and greater visibility over your operations.